Delivery and Tracking

FantasyOnline source all products directly from the suppliers in the US and UK. By sourcing it directly from the manufacturers we remove the middleman and thus keep prices down to a minimum.  

We use leading trusted companies to ensure safe delivery of your order to the address by Courier or Post Office (where you can collect at your own ease). All goods are carefully packed carefully to arrive at your destination safely and securely and of course discreetly

Privacy

All orders sent by us are shipped discreetly in a brown box with no indication as to the contents. No branding of any kind.

Invoice

An order confirmation will be automatically sent from our software to you the client's email address once you have placed the order.

Delivery Cost

Shipping cost depends on the weight of the products and which shipping method you as the customer chooses. In most cases goods are shipped within 48 hours(2 business days) of receiving the order. If we have a stock problem it can take up 10 days for goods to be dispatch but realistically this is much quicker.

Returns

Please contact us at orders@fantasyonline.co.za

Delivery Time

Most orders are shipped within 24 hours of order from our supplier overseas. Shipping by Post Office can take up 7 – 24 working days while sending by courier can take up 7 - 14 business days. We send you a tracking number which you can use to track your order directly to its destination.

Tracking my Parcel

Do you need help tracking your parcel? Your order has been shipped from one of our suppliers either in South Africa, UK or US. Do you have a tracking number? You can contact us and get your tracking number. You can then track your parcel using one of the tracking URL's we provide.